Deactivating caregivers from your dashboard will disable caregivers from accessing their classes. However, they will still be able to access their certificates.
Individually deactivating caregivers:
Step 1: Log in to your dashboard via go.careacademy.com.
Step 2: In your Dashboard, select the desired caregiver to expand their account details.
Step 3: Select the Options button.
Step 4: Select the "Deactivate" button.
Step 5: Confirm you'd like to deactivate the caregiver. Once deactivated, you'll receive a notification at the lower right of the admin dashboard confirming that the caregiver is deactivated.
Bulk deactivating caregivers:
Step 1: Log in to your dashboard via go.careacademy.com.
Step 2: Locate the caregivers you want to deactivate, and select the box to the left of their name. To select all caregivers, check the box to the left of "Name/Phone".
Step 3: Select "Bulk Actions".
Step 4: Select Deactivate.
Step 5: Confirm you would like to deactivate the caregivers. Once deactivated, you'll receive a notification at the lower right of the admin dashboard confirming that the caregivers are deactivated.
Where do the caregivers go when deactivated?
You may go to the Deactivated Caregivers tab on your dashboard to confirm the caregivers have been successfully deactivated.
Here, you will later be able to reactivate or delete a caregiver if needed. You will also have access to their compliance report and completion certificates should you ever need them.