Deactivating caregivers from your dashboard will disable caregivers from accessing their classes. However, they will still be able to access their certificates.
Individually deactivating caregivers:
Step 1: Login to your agency dashboard via go.careacademy.com.
Step 2: Select the arrow on the far right of the caregiver profile to expand their details.
Step 3: Select the "Options" button.
Step 4: Select the "Deactivate" button.
Step 5: Confirm you'd like to deactivate the caregiver. Once deactivated, you'll receive a notification at the lower right of the admin dashboard confirming that the caregiver is deactivated.
Bulk deactivating caregivers:
Step 1: Login to your agency dashboard via go.careacademy.com.
Step 2: Select the caregivers you'd like to deactivate by checking the boxes on the left side of the caregiver's names. Then, select the bulk "Deactivate" button.
Step 3: Confirm you would like to deactivate the caregivers. Once deactivated, you'll receive a notification at the lower right of the admin dashboard confirming that the caregivers are deactivated.
Where do the caregivers go when deactivated?
You may go to the Deactivated Caregivers tab on your dashboard to confirm the caregivers have been successfully deactivated.
Here, you will later be able to reactivate or delete a caregiver if needed. You will also have access to their compliance report and completion certificates should you ever need them.