Deleting caregivers from your dashboard will disable caregivers from accessing their classes. However, they will still be able to access their certificates.
NOTE: Once a caregiver is deleted from the dashboard, all class progress and certificates will be erased and they will be unable to be retrieved. Deleted caregivers will not appear in your deactivated caregiver's list. You'll also not be able to access your caregiver's certificate. However, you may re-add them to your dashboard via the "New Caregiver" button to create a new profile.
We recommend deactivating caregivers instead of deleting them as we do not charge your account to store this information. You may find more information on how to deactivate caregivers here.
Individually deleting caregivers:
Step 1: Login to your agency dashboard via go.careacademy.com.
Step 2: Select the caregiver profile to expand their details. Select the "Options" button.
Step 3: Select the "Delete" button and confirm that you'd like to delete the caregiver.
Step 4: Once deactivated, you'll receive a notification at the lower right of the admin dashboard confirming that the caregiver is deleted.
Bulk deleting caregivers
Step 1: Login to your agency dashboard via go.careacademy.com.
Step 2: Select the caregivers you'd like to delete by selecting the boxes on the left side of the caregiver's names.
Step 3: Select the bulk "Delete" button and confirm.
Step 4: Once deleted, you'll receive a notification at the lower right of the admin dashboard confirming that the caregivers are deleted
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