When a caregiver is added to a CareAcademy dashboard, they are automatically sent an initial welcome email containing information about how to set their password.
As an administrator, you have the ability to resend the caregiver their welcome message. Please follow the steps below to do so.
Step 1: On your Admin Dashboard, locate the caregiver and expand their profile.
Step 2: Select the Options button.
Step 3: Click Resend Welcome Message.
Step 4: You will receive a confirmation on the bottom right. Viewing the Message Log will allow you to see if the message was successfully sent to the caregiver.
As an administrator, you also have the ability to manually set or reset the password for one of your caregivers at any time. Review this article for instructions on how to set a caregiver's password from your administrator account.
If your caregiver did not receive this email, it is still possible for them to set a password and log into the system using the email address or phone number associated with their account. If they are still having trouble, please direct your caregiver to the following article for instructions on how to set up their password without a welcome email. They may also contact our Customer Support team for assistance.