CareAcademy will send automated email and text messages to your caregivers to remind them when their training is due. The timing of these messages is during weekdays and weekends between 8am and 7pm. When these messages are sent are on the following schedule, according to either initial or annual training being due:
Caregivers that have initial training due are emailed and sent a text message within 30 minutes of being added to your dashboard (by adding a New Caregiver). From then on, each caregiver will receive an automated email and text message every 7 days reminding them that training is due.
Caregivers that have annual training due within 60 days (or are past due) will receive an automated email and text message reminder every 7 days.
In addition to our automated reminders, our Customer Success team is monitoring your caregivers and identifying those that have not yet started training. We will personally contact these caregivers via phone calls and additional email and text messages. These are friendly reminders, asking if there is anything we can do to help or support them with their training.
You can also view all email and text communication with your caregivers via the "Message Log" accessible at the top of your admin dashboard: