Automated training reminders are not included in the Starter/Basic package. For more information, contact our Customer Support team.
CareAcademy will send automated email and text messages to your caregivers to remind them when their training is due. The timing of these messages is during weekdays and weekends between 8am and 7pm. These messages are sent on the following schedules:
Caregivers that have initial training due are emailed and sent a text message within 30 minutes of being added to your dashboard. From then on, they will receive an automated email and text message every 7 days reminding them that training is due.
Caregivers that have annual training due within 60 days (or are past due) will receive automated email and text message reminders:
- 2 months before the due date
- 1 month before the due date
- 2 weeks before the due date
- 1 week before the due date
- 3 days before the due date
- 1 day before the due date
- The day of their due date
- Reverse order once they become overdue
You can view all email and text communication with your caregivers via the "Message Log" accessible at the top of your Admin Dashboard.
For more specific details on what messages are sent and what they look like, please visit this article.