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CareAcademy dashboard administrators have full access to your agency's dashboard to manage caregiver training. If your organization has multiple CareAcademy dashboards, then a dashboard administrator will only be able to access the respective dashboard(s) that they are granted access to. CareAcademy recommends having 2-3 administrators per dashboard.
CareAcademy makes it simple to add and remove administrators directly from your dashboard. However, we understand that this may not be a feature that you would like available to all dashboard administrators. If you sign up for CareAcademy with only one dashboard administrator, then that one administrator will automatically have access to add/remove admins.
If you sign up for CareAcademy with 2+ dashboard administrators, this feature will initially be locked. Please reach out to CareAcademy's Customer Success team to unlock this feature and confirm which administrator(s) can initially have this level of access. Once one admin has the ability to add/remove admins, they can then allow this access for other admins within their organization.
How to add an administrator:
Step 1: Access the CareAcademy dashboard that you wish to grant admin access to.
Step 2: Select the "Account" dropdown menu and choose the "Agency Administrators" option. Upon selection, you'll be navigated to the "Agency Administrators" page where you can view all current admins.
Step 3: Select the "Invite Administrator" button and fill in fields of the "Invite Administrator" form. The "Phone Number" field is the only optional field. Select the "Invite" button once the form is completed to grant admin access. You may opt to grant the admin you're adding to add, edit and remove other admins for your agency by selecting the box below the form.
Once this form is submitted, the admin will receive a welcome email and/or text message with login instructions. You will now be able to view this new admin on the "Agency Administrators" page.