CareAcademy is excited to announce that ClearCare customers can now integrate their ClearCare and CareAcademy accounts!
What does the integration between CareAcademy and ClearCare do?
Agencies that integrate their CareAcademy and ClearCare accounts can take advantage of the following features:
- Administrators can add, deactivate, and reactivate caregivers in CareAcademy directly from their ClearCare account.
- Administrators can see whether a caregiver is active or deactivated in CareAcademy directly from their ClearCare account.
- Caregivers can log in to CareAcademy via their ClearCare account.
Our team is continuing to build additional integration features and will expand this list as new features are released.
How to Integrate Your ClearCare and CareAcademy Accounts:
Step 1: Log in to your ClearCare account.
Step 2: In ClearCare, go to "Agency Settings"
Step 3: In the "Power Tools Integrations" section, find "Integrated Caregiver Training with CareAcademy," click on "Learn More," and follow the instructions. Completing this step will send an integration request directly to CareAcademy.
Step 4: Once CareAcademy has received your request, our team will begin the process of connecting your accounts. When CareAcademy has completed the integration, you will receive an email from the CareAcademy team titled "Your CareAcademy & ClearCare Accounts Are Now Integrated!"
Note: Setup is typically completed within one business day of receiving your request. Please be aware that in some cases the CareAcademy team may need to contact you directly to confirm information before the integration can be completed, which may delay implementation. If additional information is required, you will receive an email from our Customer Support team titled "Additional Information Needed to Integrate Your CareAcademy & ClearCare Accounts."
After Receiving Confirmation of Successful Integration:
When you log into ClearCare after receiving confirmation from CareAcademy that your accounts are integrated, you may notice that your caregivers show a CareAcademy Status of “Not Enrolled.” To update your caregivers’ statuses, just follow these simple steps:
Step 1: Log into ClearCare.
Step 2: Go to the Caregivers tab.
Step 3: Select the caregivers you would like to have Active in CareAcademy.
Step 4: Click on the option to "Activate in CareAcademy."
Once you complete the activation step, your selected caregivers should show a CareAcademy Status of “Active” in your ClearCare dashboard!
Note: If you try to sync your caregivers before receiving confirmation that CareAcademy has connected your accounts, your caregivers may display a "pending" status in ClearCare. Re-trying the above steps after you receive your email confirmation from CareAcademy should clear that "pending" status.
Not ready to activate all of your caregivers? Don’t worry, you can leave users in a “Not Enrolled” status until you’re ready to activate them for training.
A Quick Guide to Using the Integration:
Have additional questions or looking for troubleshooting tips? Take a look at our CareAcademy and ClearCare Integration FAQs article.