Frequently Asked Questions
Caregivers - Getting Started
Taking CareAcademy Classes
- Is Internet required to use CareAcademy?
- What Internet browsers can I use?
- Can I take my training classes on my iPhone or smartphone?
- Can I take my training classes on my iPad or Tablet?
- Do I need to be online at a certain time to take my classes?
- How to turn on video captions
Password Setup & Reset
Dashboard Administrators - Getting Started
- How can I edit an administrator's email or phone number after they're added?
- Getting started on CareAcademy as an administrator
- Can I take CareAcademy classes as an administrator?
- Managing administrative access on your CareAcademy dashboard
- How do I add an administrator to my agency's dashboard?
- How can I confirm who is an administrator of my CareAcademy dashboard?
Dashboard Management
- Using the agency dashboard
- Navigating the agency admin dashboard: filtering caregivers
- Difference between agency managers and franchisor managers
- Getting Started with the CareAcademy Groups Feature
- Caregiver Groups: How to create a new group
- Caregiver Groups: How to designate the curriculum track associated with a group
Caregiver Management
- How do I add a new caregiver?
- My caregiver never received an initial invitation email. What do I do?
- How to edit a caregiver's information on the dashboard
- How to add a license number to an existing user account
- How to reset a user's password as an admin via the CareAcademy dashboard
- How to transfer a caregiver from one dashboard to another
Training Management
- How to create class lists
- How many classes can I assign to my caregivers?
- Assigning classes to caregivers: individually and bulk
- How to determine whether a class is approved for continuing education
- How to determine whether a class is approved for CNA continuing education
- How to edit the annual training due date for an individual caregiver
CareAcademy Content
Curriculum & Compliance Management
- What is CareAcademy’s CAREer Path Initiative?
- How to use CareAcademy's HHA program
- What is the curriculum management tool?
- Curriculum Management: How to establish an initial and annual curriculum
- Curriculum Management: How can I be sure that my training curriculum is compliant with my state mandates?
- Curriculum Management: How to automatically assign classes on a monthly basis for annual training
Training Reports & Certificates
- Getting started with CareAcademy as an administrator: Exam and Certificates Overview
- CareAcademy compliance and certificate reports
- How to view and print my organization's completion certificates
- How to view and print my organization's compliance report
- How to customize your compliance report
- How to export compliance reports to Excel
Messaging
Troubleshooting
Enterprise Product and Course Creation Tools
- What is CareAcademy's Enterprise Product and Course Creation tool?
- Accessing Your Enterprise Product
- Enterprise Product's Course Creation Checklist
- Creating a New Course in the Enterprise Product
- Adding Course Content to Enterprise Product
- Sequencing and Reordering your Course Content
Billing
Integrations
- How do I integrate my CareAcademy and ClearCare accounts?
- How to Start a Free Trial of the ClearCare Integration
- CareAcademy and ClearCare Integration FAQs
- How do I integrate my CareAcademy and AxisCare accounts?
- How to Start a Free Trial of the AxisCare Integration
- How do I activate a caregiver from my AxisCare account?