If you have forgotten your CareAcademy password, it is possible to reset it via the CareAcademy login page using the "Forgot Your Password" button.
Once you submit a request to reset your password, you will receive an email and text message with instructions on how to change your password. These steps are the same for an administrator or a caregiver.
Note: You will only receive a text message if there is a valid mobile number associated with your profile
Step 1: Navigate to the login page: https://go.careacademy.com
Step 2: Select the "Reset Password?" button
Tablet or Computer View
Step 3: Upon selection, you'll be navigated to the "Password Reset" page. Please enter your email address or mobile phone number. Select the "Email or Text Me" button to continue.
Step 4: Check your email or mobile phone for a message from CareAcademy.
Step 5: Select the “Change My Password” link within the message.
Step 6. Follow the steps provided to create a new password for your CareAcademy account.