How Can We Help?
Getting Started
Caregivers
Administrators
Integrations
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Accessing CareAcademy
- How do I contact Customer Support?
- How do I log into CareAcademy?
- Is Internet required to use CareAcademy?
- What Internet browsers can I use?
- How do I change/update my email address?
- Getting Started with CareAcademy as a Caregiver
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Password Setup + Reset
- How do I set up my password for the first time?
- How do I reset my password?
- How do I change my password?
- I forgot my password. What do I do?
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CareAcademy Content
- How is a CareAcademy class set up?
- Who creates CareAcademy's classes?
- What are CareAcademy's Specialized Certifications?
- What is CareAcademy’s CAREer Path Initiative?
- Does CareAcademy offer continuing education for administrators?
- What aspects of the Spanish experience are translated?
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Empezando
- ¿Qué navegadores de Internet puedo utilizar?
- ¿Cómo me pongo en contacto con el servicio de atención al cliente?
- ¿Cómo configuro mi contraseña por primera vez?
- ¿Cómo puedo restablecer mi contraseña?
- Olvidé mi contraseña. ¿Qué debo hacer?
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Accessing Classes
- How do I view my classes?
- Can I take my training classes on my iPhone or smartphone?
- Can I take my training classes on my iPad or Tablet?
- I did not receive my welcome message from CareAcademy. What should I do?
- Do I need to be online at a certain time to take my classes?
- How do I self-enroll on the new caregiver dashboard?
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Navigating Classes
- Is there a way to view a CareAcademy class in a different language?
- How do I start and exit a CareAcademy class?
- My CareAcademy class is not loading. What steps should I take?
- Can I take more than one class at a time?
- How do I move to the next lesson in a class?
- How do I move to the next section in a lesson?
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Completing Classes
- How do I complete the attestation page in a CareAcademy class?
- I've finished my lessons. Is it possible to take the final exam at a later time?
- How do I take a CareAcademy exam?
- If I fail a test, will I have the opportunity to review the lessons in that class?
- I've run out of attempts to take the exam. What do I do?
- How do I view the test scores of my completed classes?
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Navegando Clases
- ¿Cómo veo mis clases?
- ¿Puedo tomar mis clases en mi iPhone o smartphone?
- ¿Puedo tomar más de una clase a la vez?
- No recibí mi correo electrónico de bienvenida de CareAcademy. ¿Qué tengo que hacer?
- ¿Cómo comienzo y salgo de una clase de CareAcademy?
- ¿Cómo paso a la siguiente lección de una clase?
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Dashboard Management
- Getting Started with the Admin Dashboard
- Managing Dashboard Administrators
- How do I add an administrator to my organization's dashboard?
- How many administrators can I add to my dashboard?
- What role types are available for administrators?
- How do I confirm who is an administrator of my CareAcademy dashboard?
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Caregiver Management
- How do I add a new caregiver?
- How do I bulk upload my caregivers?
- How do I set a caregiver's preferred language?
- How do I reset a caregiver's password?
- How do I edit a caregiver's information on the dashboard?
- How do I add a license number to an existing caregiver?
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Training Management
- How do I review training progress?
- How do I filter caregivers on the Admin Dashboard?
- How do I assign additional classes to caregivers?
- How many classes can I assign to my caregivers?
- Where can I find CareAcademy's Class Catalog?
- How do I search the CareAcademy class catalog by topic?
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Curriculum Management Tool
- What is the curriculum management tool?
- Curriculum Management: How to establish an initial and annual curriculum
- Curriculum Management: How do I ensure my curriculum is compliant with my state mandates?
- Curriculum Management: How do I determine if a class is approved for continuing education in my state?
- Curriculum Management: How do I determine if a class is for medical or non-medical staff?
- Curriculum Management: Enrollment options for annual training
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Reports + Certificates
- CareAcademy Compliance Reports
- How do I view and print my organization's compliance report?
- How do I view and print the compliance report for an individual caregiver?
- How do I customize my compliance report?
- How do I export my compliance report to Excel?
- How do I generate a report for a specific class?
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Messaging
- What is the message log?
- How do I message a caregiver through CareAcademy?
- When are automated training reminders sent?
- What messages will CareAcademy send my caregivers?
- A caregiver did not receive their welcome message. What do I do?
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Content Creation Tool
- What is CareAcademy's Content Creation tool?
- How do I access my Content Creation tool?
- Content Creation: Checklist for creating a course
- Content Creation: Creating a new course
- Content Creation: Adding course content
- Content Creation: Sequencing and reordering your course content
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Billing + Resources
- How do I add more seats to my dashboard?
- What forms of payment do you accept?
- How do I update my credit card on file?
- If my organization is not located in the United States, can I still pay in my own currency?
- How do I cancel my CareAcademy subscription?
- Where can I find what's new in CareAcademy?
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WellSky Personal Care
- How do I start a free trial of the WellSky Personal Care integration?
- How do I integrate my CareAcademy and WellSky Personal Care accounts?
- How do I activate a caregiver from my WellSky account?
- How do I access CareAcademy as a caregiver from the WellSky Go app?
- CareAcademy and WellSky Personal Care Integration FAQs
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AxisCare
- How do I start a free trial of the AxisCare integration?
- How do I integrate my CareAcademy and AxisCare accounts?
- How do I activate a caregiver from my AxisCare account?
- How do I access CareAcademy as a caregiver from the AxisCare app?
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eRSP
- How do I start a free trial of the eRSP integration?
- How do I integrate my CareAcademy and eRSP accounts?
- How do I activate a caregiver from my eRSP account?
- How do I access CareAcademy as a caregiver from my eRSP account?
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AlayaCare
See All Articles -
Axxess
- How do I start a free trial of the Axxess integration?
- How do I integrate my CareAcademy and Axxess accounts?
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Spectrum TeleTrack
- How do I start a free trial of the Spectrum TeleTrack integration?
- How do I integrate my CareAcademy and Spectrum TeleTrack accounts?
- How do I activate a caregiver from my Spectrum TeleTrack account?
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Smartcare Software
- How do I start a free trial of the Smartcare integration?
- How do I integrate my CareAcademy and Smartcare accounts?
- How do I activate a caregiver from my Smartcare account?
- How do I access CareAcademy as a caregiver from my Smartcare account?
Community
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