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Frequently Asked Questions
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Password Setup & Reset
- How do I set up my password for the first time?
- How can I reset my password?
- I would like to change my password
- I forgot my password. What do I do?
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Caregivers - Getting Started
- Getting Started With CareAcademy Classes
- How do I log in and view my classes?
- I did not receive my welcome email from CareAcademy
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Taking CareAcademy Classes
- Is Internet required to use CareAcademy?
- What Internet browsers can I use?
- Can I take my training classes on my iPhone or smartphone?
- Can I take my training classes on my iPad or Tablet?
- Do I need to be online at a certain time to take my classes?
- How do I move to the next lesson of a class?
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Dashboard Administrators - Getting Started
- I am an administrator and would like to update my email address
- I am an administrator and would like to update my mobile number
- How many administrators can I add to my dashboard?
- How do I add an administrator to my agency's dashboard?
- How do I remove an administrator from my agency's dashboard?
- Can I take CareAcademy classes as an administrator?
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Dashboard Management
- How do I access other dashboards within my organization?
- Navigating the agency admin dashboard: filtering caregivers
- Using the agency dashboard
- When to have multiple dashboards for an agency
- Difference between agency managers and franchisor managers
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Caregiver Management
- How do I add a new caregiver?
- My caregiver never received an initial invitation email. What do I do?
- How to edit a caregiver's information on the dashboard
- How to add a license number to an existing user account
- How to reset a user's password as an admin via the CareAcademy dashboard
- How to transfer a caregiver from one dashboard to another
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Training Management
- How many classes can I assign to my caregivers?
- Assigning classes to caregivers: individually and bulk
- How to determine whether a class is approved for continuing education
- How to determine whether a class is approved for CNA continuing education
- How to edit the annual training due date for an individual caregiver
- How to enroll a caregiver in annual training more than 60 days before their due date
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CareAcademy Content
- Where can I find CareAcademy's class catalog?
- How can I search the CareAcademy class catalog by topic?
- Does CareAcademy offer classes covering OSHA topics?
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Curriculum & Compliance Management
- What is the curriculum management tool?
- Difference between initial and annual training
- How to establish an initial and annual curriculum with the curriculum management tool
- How can I be sure that my training curriculum is compliant with my state mandates?
- How to create a multi-year annual training curriculum
- Advanced options for your initial and annual curriculum bundle
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Training Reports & Certificates
- Getting started with CareAcademy as an administrator: Exam and Certificates Overview
- CareAcademy compliance and certificate reports
- How to view and print my organization's completion certificates
- How to view and print my organization's compliance report
- How to customize your compliance report
- How to export compliance reports to Excel
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Messaging
- What is the message log?
- How automated training reminders work
- What messages will CareAcademy send my caregivers?
- How to message a caregiver using CareAcademy: individually and bulk
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Troubleshooting
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