How Can We Help?
Frequently Asked Questions
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Password Setup & Reset
- How do I set up my password for the first time?
- How can I reset my password?
- I would like to change my password
- I forgot my password. What do I do?
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Caregivers - Getting Started
- How is a CareAcademy Class Set Up?
- How do I log in and view my classes?
- I did not receive my welcome email from CareAcademy
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Taking CareAcademy Classes
- How to Complete the Attestation Page in a CareAcademy Class
- My CareAcademy class is not loading, what steps should I take?
- How can I view the test scores of my completed classes?
- Is Internet required to use CareAcademy?
- I've run out of attempts to take the exam. What do I do?
- What Internet browsers can I use?
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Dashboard Administrators - Getting Started
- How can I confirm who is an administrator of my CareAcademy dashboard?
- How can I grant another administrator the privilege of adding/removing other administrators?
- How can I edit an administrator's email or phone number after they're added?
- Managing administrative access on your CareAcademy dashboard
- Getting started on CareAcademy as an administrator
- Onboarding: Details for Bulk Caregiver Import
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Dashboard Management
- Caregiver Groups: How to delete a caregiver group
- Caregiver Groups: How to edit a caregiver group name
- Caregiver Groups: How to designate the "default" caregiver group
- Caregiver Groups: How to add caregivers to a caregiver group
- Caregiver Groups: How to designate the curriculum track associated with a group
- Caregiver Groups: How to create a new group
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Caregiver Management
- How do I add a new caregiver?
- My caregiver never received an initial invitation email. What do I do?
- How to edit a caregiver's information on the dashboard
- How to add a license number to an existing user account
- How to reset a user's password as an admin via the CareAcademy dashboard
- How to transfer a caregiver from one dashboard to another
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Training Management
- How many classes can I assign to my caregivers?
- Assigning classes to caregivers: individually and bulk
- How to determine whether a class is approved for continuing education
- How to determine whether a class is approved for CNA continuing education
- How to edit the annual training due date for an individual caregiver
- How to enroll a caregiver in annual training more than 60 days before their due date
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CareAcademy Content
- Who Creates CareAcademy's Classes?
- Where can I find CareAcademy's class catalog?
- How can I search the CareAcademy class catalog by topic?
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Curriculum & Compliance Management
- I'm not a CareAcademy customer, how can I take the COVID-19 class?
- Does CareAcademy provide COVID-19 classes and resources?
- Curriculum Management: How to create additional curriculum tracks
- What is the curriculum management tool?
- Does CareAcademy offer classes covering OSHA topics?
- Curriculum Management: How to establish an initial and annual curriculum
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Training Reports & Certificates
- Can I view a report of completions for a specific class?
- Getting started with CareAcademy as an administrator: Exam and Certificates Overview
- CareAcademy compliance and certificate reports
- How to view and print my organization's completion certificates
- How to view and print my organization's compliance report
- How to customize your compliance report
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Messaging
- What is the message log?
- How automated training reminders work
- What messages will CareAcademy send my caregivers?
- How to message a caregiver using CareAcademy: individually and bulk
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Troubleshooting
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Billing
- If my agency is not located in the United States, can I still pay in my own currency?
- How do I cancel my CareAcademy subscription?
- What forms of payment do you accept?
- I would like to update my credit card on file.
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