How Can We Help?
Getting Started
Caregivers
Administrators
Integrations
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Accessing CareAcademy
- How do I contact Customer Support?
- How do I log into CareAcademy?
- Is Internet required to use CareAcademy?
- What Internet browsers can I use?
- How do I change/update my email address?
- Getting Started with CareAcademy as a Team Member
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Password Setup + Reset
- How do I set up my password for the first time?
- How do I reset my password?
- How do I change my password?
- I forgot my password. What do I do?
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CareAcademy Content
- What are CareAcademy's Specialized Certifications?
- How is a CareAcademy class set up?
- Who creates CareAcademy's classes?
- What is CareAcademy’s CAREer Path Initiative?
- Does CareAcademy offer continuing education for administrators?
- What aspects of the Spanish experience are translated?
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Empezando
- ¿Qué navegadores de Internet puedo utilizar?
- ¿Cómo me pongo en contacto con el servicio de atención al cliente?
- ¿Cómo configuro mi contraseña por primera vez?
- ¿Cómo puedo restablecer mi contraseña?
- Olvidé mi contraseña. ¿Qué debo hacer?
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Accessing Classes
- How do I view my classes?
- Can I take my training classes on my iPhone or smartphone?
- Can I take my training classes on my iPad or Tablet?
- I did not receive my welcome message from CareAcademy. What should I do?
- Do I need to be online at a certain time to take my classes?
- How do I self-enroll on the new caregiver dashboard?
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Navigating Classes
- Is there a way to view a CareAcademy class in a different language?
- How do I start and exit a CareAcademy class?
- My CareAcademy class is not loading. What steps should I take?
- Can I take more than one class at a time?
- How do I move to the next lesson in a class?
- How do I move to the next section in a lesson?
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Completing Classes
- How do I complete the attestation page in a CareAcademy class?
- I've finished my lessons. Is it possible to take the final exam at a later time?
- How do I take a CareAcademy exam?
- If I fail a test, will I have the opportunity to review the lessons in that class?
- I've run out of attempts to take the exam. What do I do?
- How do I view the test scores of my completed classes?
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Navegando Clases
- ¿Cómo veo mis clases?
- ¿Puedo tomar mis clases en mi iPhone o smartphone?
- ¿Puedo tomar más de una clase a la vez?
- No recibí mi correo electrónico de bienvenida de CareAcademy. ¿Qué tengo que hacer?
- ¿Cómo paso a la siguiente lección de una clase?
- No puedo pasar a la siguiente sección. ¿Qué hago?
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Dashboard Management
- Getting Started with the Admin Dashboard
- Managing Dashboard Administrators
- How do I add an administrator to my organization's dashboard?
- How many administrators can I add to my dashboard?
- What role types are available for administrators?
- How do I confirm who is an administrator of my CareAcademy dashboard?
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Team Member Management
- Deleting Team Members: Individually and in bulk
- Deactivating Team Members: Individually and in bulk
- How do I transfer a team member from one dashboard to another?
- How do I set a team member's preferred language?
- Team: How to edit a training group name
- Team: How to delete a training group
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Training Management
- How do I remove a class from an individual team member?
- Training Management: How do I determine if a class is for medical or non-medical staff?
- How do I waive a class for a team member?
- Training Management: How do I determine if a class is approved for continuing education in my state?
- Team: How to reorder classes for a training group's curriculum
- How do I document the completion of an external class?
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Curriculum Management Tool
- Curriculum Scheduler FAQs
- Team: Enrollment options for annual training in a curriculum
- What is the curriculum management tool?
- Team: How to create a multi-year annual training curriculum for a training group
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Reports + Certificates
- CareAcademy Compliance Reports
- How do I view and print my organization's compliance report?
- How do I view and print the compliance report for an individual team member?
- How do I customize my compliance report?
- How do I export my compliance report to Excel?
- How do I generate a report for a specific class?
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Messaging
- What is the message log?
- How do I message a team member through CareAcademy?
- When are automated training reminders sent?
- What messages will CareAcademy send my team members?
- A team member did not receive their welcome message. What do I do?
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Content Creation Tool
- What is CareAcademy's Content Creation tool?
- How do I access my Content Creation tool?
- Content Creation: Checklist for creating a course
- Content Creation: Creating a new course
- Content Creation: Adding course content
- Content Creation: Sequencing and reordering your course content
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Account Management + Resources
- How can I manage my Organization's account settings?
- Can I access my organization's billing Information?
- How can I access my organization's billing history?
- How can I update my billing address?
- What forms of payment do you accept?
- How do I update my credit card on file?
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WellSky Personal Care
- How do I start a free trial of the WellSky Personal Care integration?
- How do I integrate my CareAcademy and WellSky Personal Care accounts?
- How do I activate a team member from my WellSky account?
- How do I access CareAcademy as a team member from the WellSky Go app?
- CareAcademy and WellSky Personal Care Integration FAQs
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AxisCare
- How do I start a free trial of the AxisCare integration?
- How do I integrate my CareAcademy and AxisCare accounts?
- How do I activate a team member from my AxisCare account?
- How do I access CareAcademy as a team member from the AxisCare app?
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eRSP
- How do I start a free trial of the eRSP integration?
- How do I integrate my CareAcademy and eRSP accounts?
- How do I activate a team member from my eRSP account?
- How do I access CareAcademy as a team member from my eRSP account?
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AlayaCare
See All Articles -
Axxess
- How do I start a free trial of the Axxess integration?
- How do I integrate my CareAcademy and Axxess accounts?
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Spectrum TeleTrack
- How do I start a free trial of the Spectrum TeleTrack integration?
- How do I integrate my CareAcademy and Spectrum TeleTrack accounts?
- How do I activate a team member from my Spectrum TeleTrack account?
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Aaniie Software
- How do I start a free trial of the Aaniie integration?
- How do I integrate my CareAcademy and Aaniie accounts?
- How do I activate a team member from my Aaniie account?
- How do I access CareAcademy as a team member from my Aaniie account?
Community
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