How Can We Help?
Agencies
Caregiver
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Getting Started
- My caregiver never received an initial invitation email. What do I do?
- Why can caregivers skip between course sections?
- How to print certificates for one caregiver
- Getting started with CareAcademy as an administrator: Exam and Certificates Overview
- Using the agency dashboard
- Navigating the agency admin dashboard: filtering caregivers
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Agency Dashboard Support
- Are classes re-assigned to caregivers after I have reactivated them?
- My caregivers completed a CareAcademy course in an in-person training-session. How do I give them credit and track this training?
- How to message a caregiver using CareAcademy: individually and bulk
- How many classes can I assign to my caregivers?
- How to edit a caregiver
- What Internet browsers can I use?
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Account Management
- I would like to update my phone number
- I would like to change my password
- I would like to change/update my email address
- CareAcademy reports and how to print them
- Deleting caregivers after deactivation: individually and bulk
- Reactivating caregivers: individually and bulk
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Manage My Account
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Getting Started
- Difference between initial and annual training
- How do I contact customer support?
- How do I view my classes?
- I forgot my password. What do I do?
- How do I begin a class once I’ve logged in?
- How do I sign-in/log-in to view my classes?
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Accessing Your Course(s)
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Course Questions
- How do I print my certificate?
- How do I get credit for completing a class?
- I do not have a class instructor but I still have a question. Who do I contact?
- How do I contact a class instructor?
- Do I need to be online at a certain time to take my courses?
- How do I go back to a previous section of a class?
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Supported Devices, Browser and Technology
- Is Internet required to go onto CareAcademy?
- What Internet browsers can I use?
- Can I take my training classes on my iPad or Tablet?
- Can I take my training courses on my iPhone or smartphone?
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Audio and Video
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