How Can We Help?
Frequently Asked Questions
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Password Setup & Reset
- How do I set up my password for the first time?
- ¿Cómo configuro mi contraseña por primera vez?
- How can I reset my password?
- ¿Cómo puedo restablecer mi contraseña?
- How do I change my password?
- I forgot my password. What do I do?
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Caregivers - Getting Started
- Getting Started with CareAcademy as a Caregiver
- Is Internet required to use CareAcademy?
- What Internet browsers can I use?
- ¿Qué navegadores de Internet puedo utilizar?
- Can I take my training classes on my iPhone or smartphone?
- ¿Puedo tomar mis clases en mi iPhone o smartphone?
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Taking CareAcademy Classes
- How do I start and exit a CareAcademy class?
- ¿Cómo comienzo y salgo de una clase de CareAcademy?
- Is there a way to view a CareAcademy class in a different language?
- Can I take more than one class at a time?
- ¿Puedo tomar más de una clase a la vez?
- How do I move to the next lesson in a class?
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Administrators - Getting Started
- Getting Started on CareAcademy as an Administrator
- Managing Dashboard Administrators
- How do I add an administrator to my agency's dashboard?
- How many administrators can I add to my dashboard?
- How can I confirm who is an administrator of my CareAcademy dashboard?
- How can I edit an administrator's email or phone number after they're added?
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Dashboard Management
- What is the multi-location dashboard?
- Getting Started with the Admin Dashboard
- How do I add more seats to my dashboard?
- How do I filter caregivers on the Admin Dashboard?
- Getting Started with the CareAcademy Groups Feature
- Caregiver Groups: How to create a new group
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Caregiver Management
- How do I add a new caregiver?
- Caregiver Bulk Upload
- What happens if a caregiver uses CareAcademy with a different agency?
- A caregiver did not receive their welcome message. What do I do?
- How do I reset a caregiver's password?
- How do I edit a caregiver's information on the dashboard?
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Training Management
- How do I assign additional classes to caregivers?
- How many classes can I assign to my caregivers?
- How do I create and assign a Class List?
- How do I review training progress?
- How do I edit training due dates individually on the Admin Dashboard?
- What are my options for caregivers that are out of exam attempts?
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CareAcademy Content
- Who creates CareAcademy's classes?
- Where can I find CareAcademy's Class Catalog?
- How can I search the CareAcademy class catalog by topic?
- What are CareAcademy's Specialized Certifications?
- Does CareAcademy provide COVID-19 classes and resources?
- Does CareAcademy offer classes covering OSHA topics?
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Curriculum Management Tool
- What is the curriculum management tool?
- Curriculum Management: How to establish an initial and annual curriculum
- Curriculum Management: How can I be sure my curriculum is compliant with my state mandates?
- Curriculum Management: How do I determine if a class is approved for continuing education in my state?
- Curriculum Management: Enrollment options for annual training
- Curriculum Management: Due date settings for initial and annual training
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Training Reports & Certificates
- CareAcademy Compliance Reports
- How do I view and print my organization's compliance report?
- How do I view and print the compliance report for an individual caregiver?
- How do I customize my compliance report?
- How do I export my compliance report to Excel?
- Can I generate a report for a specific class?
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Messaging
- What is the message log?
- What messages will CareAcademy send my caregivers?
- How do automated training reminders work?
- How do I message a caregiver through CareAcademy?
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Content Creation Tool
- What is CareAcademy's Content Creation tool?
- How do I access my Content Creation tool?
- Content Creation: Checklist for creating a course
- Content Creation: Creating a new course
- Content Creation: Adding course content
- Content Creation: Sequencing and reordering your course content
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Integrations
- How do I integrate my CareAcademy and WellSky Personal Care accounts?
- How do I start a free trial of the WellSky Personal Care integration?
- What does the integration between CareAcademy and WellSky Personal Care do?
- CareAcademy and WellSky Personal Care Integration FAQs
- How do I access CareAcademy as a caregiver from the WellSky Go app?
- How do I integrate my CareAcademy and AxisCare accounts?
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Billing
- What forms of payment do you accept?
- How do I update my credit card on file?
- If my agency is not located in the United States, can I still pay in my own currency?
- How do I cancel my CareAcademy subscription?
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Miscellaneous
- How do I contact Customer Support?
- ¿Cómo me pongo en contacto con el servicio de atención al cliente?
- Troubleshooting Issues with Audio
- Troubleshooting Issues with Video
- Solución de problemas con el video
- Where can I find what's new in CareAcademy?
Community
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