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Frequently Asked Questions
Caregivers - Getting Started
- How to Self-Enroll via the New Caregiver Dashboard
- How is a CareAcademy class set up?
- How do I log in and view my classes?
- ¿Cómo inicio sesión y veo mis clases?
- I did not receive my welcome email from CareAcademy.
- How do I change/update my email address?
Taking CareAcademy Classes
- Is Internet required to use CareAcademy?
- What Internet browsers can I use?
- ¿Qué navegadores de Internet puedo utilizar?
- Can I take my training classes on my iPhone or smartphone?
- ¿Puedo tomar mis clases en mi iPhone o smartphone?
- Can I take my training classes on my iPad or Tablet?
Password Setup & Reset
- How do I set up my password for the first time?
- ¿Cómo configuro mi contraseña por primera vez?
- How can I reset my password?
- ¿Cómo puedo restablecer mi contraseña?
- I would like to change my password.
- I forgot my password. What do I do?
Dashboard Administrators - Getting Started
- What is CareAcademy's referral program?
- How can I edit an administrator's email or phone number after they're added?
- Getting Started on CareAcademy as an Administrator
- Can I take CareAcademy classes as an administrator?
- Managing Administrative Access on your CareAcademy Dashboard
- How do I add an administrator to my agency's dashboard?
- Using the Agency Dashboard
- Filtering Caregivers on the Admin Dashboard
- What is the difference between agency administrators and franchisor administrators?
- CareAcademy Insights
- What are my options for caregivers that are out of exam attempts?
- Getting Started with the CareAcademy Groups Feature
- How do I add a new caregiver?
- My caregiver never received an initial invitation email. What do I do?
- How do I edit a caregiver's information on the dashboard?
- How do I add a license number to an existing caregiver?
- How do I reset a caregiver's password?
- How do I transfer a caregiver from one dashboard to another?
- How to Turn Off Self-Enrollment for Your Agency
- How to Create Class Lists
- How many classes can I assign to my caregivers?
- Assigning Classes to Caregivers: Individually and in bulk
- How do I determine if a class is approved for continuing education?
- How do I determine if a class is approved for CNA continuing education?
- What are CareAcademy's Specialized Certifications?
- Who creates CareAcademy's classes?
- Where can I find CareAcademy's class catalog?
- How can I search the CareAcademy class catalog by topic?
- Does CareAcademy provide COVID-19 classes and resources?
- Does CareAcademy offer classes covering OSHA topics?
Curriculum & Compliance Management
- What is CareAcademy’s CAREer Path Initiative?
- How to Use CareAcademy's HHA Program
- What is the curriculum management tool?
- Curriculum Management: How to establish an initial and annual curriculum
- Curriculum Management: How can I be sure that my training curriculum is compliant with my state mandates?
- Curriculum Management: How to automatically assign classes on a monthly basis for annual training
Training Reports & Certificates
- Exam and Certificates Overview
- CareAcademy Compliance and Certificate Reports
- How do I view and print my organization's completion certificates?
- How do I view and print my organization's compliance report?
- How to Customize your Compliance Report
- How to Export Compliance Reports to Excel
- What is the message log?
- How Automated Training Reminders Work
- What messages will CareAcademy send my caregivers?
- How to Message a Caregiver using CareAcademy: Individually and in bulk
- How do I contact Customer Support?
- ¿Cómo me pongo en contacto con el servicio de atención al cliente?
- How can I tell if my agency has removed me from its CareAcademy dashboard?
Content Creation Tool
- What is CareAcademy's Content Creation tool?
- Accessing Your Content Creation Tool
- Checklist for Creating a Course in the Content Creation Tool
- Creating a New Course in the Content Creation Tool
- Adding Course Content in the Content Creation Tool
- Sequencing and Reordering Your Course Content
- I would like to update my credit card on file.
- What forms of payment do you accept?
- If my agency is not located in the United States, can I still pay in my own currency?
- How do I cancel my CareAcademy subscription?
- How do I access CareAcademy as a caregiver from the WellSky Go app?
- What does the integration between CareAcademy and WellSky Personal Care do?
- How do I integrate my CareAcademy and WellSky Personal Care accounts?
- How to Start a Free Trial of the WellSky Personal Care Integration
- CareAcademy and WellSky Personal Care Integration FAQs
- How do I integrate my CareAcademy and AxisCare accounts?
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