How Can We Help?
Frequently Asked Questions
-
Caregivers - Getting Started
- How is a CareAcademy Class Set Up?
- How do I log in and view my classes?
- I did not receive my welcome email from CareAcademy
- How do I change/update my email address?
-
Taking CareAcademy Classes
- Is Internet required to use CareAcademy?
- What Internet browsers can I use?
- Can I take my training classes on my iPhone or smartphone?
- Can I take my training classes on my iPad or Tablet?
- Do I need to be online at a certain time to take my classes?
- How to turn on video captions
-
Password Setup & Reset
- How do I set up my password for the first time?
- How can I reset my password?
- I would like to change my password
- I forgot my password. What do I do?
-
Dashboard Administrators - Getting Started
- Getting started on CareAcademy as an administrator
- Can I take CareAcademy classes as an administrator?
- Managing administrative access on your CareAcademy dashboard
- How do I add an administrator to my agency's dashboard?
- How can I confirm who is an administrator of my CareAcademy dashboard?
- How can I grant another administrator the privilege of adding/removing other administrators?
-
Dashboard Management
- Using the agency dashboard
- Navigating the agency admin dashboard: filtering caregivers
- Difference between agency managers and franchisor managers
- Getting Started with the CareAcademy Groups Feature
- Caregiver Groups: How to create a new group
- Caregiver Groups: How to designate the curriculum track associated with a group
-
Caregiver Management
- How do I add a new caregiver?
- My caregiver never received an initial invitation email. What do I do?
- How to edit a caregiver's information on the dashboard
- How to add a license number to an existing user account
- How to reset a user's password as an admin via the CareAcademy dashboard
- How to transfer a caregiver from one dashboard to another
-
Training Management
- How to create class lists
- How many classes can I assign to my caregivers?
- Assigning classes to caregivers: individually and bulk
- How to determine whether a class is approved for continuing education
- How to determine whether a class is approved for CNA continuing education
- How to edit the annual training due date for an individual caregiver
-
CareAcademy Content
- Who creates CareAcademy's classes?
- Where can I find CareAcademy's class catalog?
- How can I search the CareAcademy class catalog by topic?
- Does CareAcademy provide COVID-19 classes and resources?
- Does CareAcademy offer classes covering OSHA topics?
-
Curriculum & Compliance Management
- How to use CareAcademy's HHA program
- What is the curriculum management tool?
- Curriculum Management: How to establish an initial and annual curriculum
- Curriculum Management: How can I be sure that my training curriculum is compliant with my state mandates?
- Curriculum Management: How to automatically assign classes on a monthly basis for annual training
- Curriculum Management: How to set the order in which classes are assigned
-
Training Reports & Certificates
- Getting started with CareAcademy as an administrator: Exam and Certificates Overview
- CareAcademy compliance and certificate reports
- How to view and print my organization's completion certificates
- How to view and print my organization's compliance report
- How to customize your compliance report
- How to export compliance reports to Excel
-
Messaging
- What is the message log?
- How automated training reminders work
- What messages will CareAcademy send my caregivers?
- How to message a caregiver using CareAcademy: individually and bulk
-
Troubleshooting
- How do I contact customer support?
- How can I tell if my agency has removed me from its CareAcademy dashboard?
-
Enterprise Product and Course Creation Tools
- Previewing + Publishing your Custom Course
- Sequencing and Reordering your Course Content
- What can I edit in a test/survey once my course is published?
- Adding Question Pools to Exams and Surveys
- Adding Questions to a Question Pool
- Creating Question Pools for Exams and Surveys
-
Billing
- I would like to update my credit card on file.
- What forms of payment do you accept?
- If my agency is not located in the United States, can I still pay in my own currency?
- How do I cancel my CareAcademy subscription?
-
Integrations
- How do I integrate my CareAcademy and ClearCare accounts?
- How to Start a Free Trial of the ClearCare Integration
- CareAcademy and ClearCare Integration FAQs
Community
Have a Feature Request?
Join the conversation