How Can We Help?
Agencies
Caregiver
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Getting Started
- When to have multiple dashboards for an agency
- How to print certificates for one caregiver
- Getting started with CareAcademy as an administrator: Exam and Certificates Overview
- Using the agency dashboard
- Navigating the agency admin dashboard: filtering caregivers
- Adding classes to caregivers: individually and bulk
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Agency Dashboard Support
- How do I view a specific certificate earned by a caregiver?
- How to view and print my organization's completion certificates
- How to view and print my organization's compliance report
- How to export compliance reports to Excel
- How to customize your compliance report
- Advanced options for your annual curriculum bundle
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Account Management
- How to add a license number to an existing user account
- Deactivating versus deleting a caregiver
- Difference between agency managers and franchisor managers
- How automated training reminders work
- I am an administrator and would like to update my mobile number
- I would like to change my password
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On-Boarding Process
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Manage My Account
See All Articles -
Getting Started
- Difference between initial and annual training
- How do I log in and view my classes?
- I forgot my password. What do I do?
- I did not receive my welcome email from CareAcademy
- Getting Started With CareAcademy Classes
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Accessing Your Course(s)
- How do I go back to my class list after I complete a class?
- Can I take more than one class at a time?
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Course Questions
- How do I move to the next lesson of a class?
- How to edit the annual training due date for an individual caregiver
- How do I print my certificate?
- How do I get credit for completing a class?
- I do not have a class instructor but I still have a question. Who do I contact?
- How do I contact a class instructor?
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Supported Devices, Browser and Technology
- Is Internet required to use CareAcademy?
- What Internet browsers can I use?
- Can I take my training classes on my iPad or Tablet?
- Can I take my training classes on my iPhone or smartphone?
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Audio and Video
- I can't move on to the next section, what do I do?
- Troubleshooting Issues with Video
- Troubleshooting Issues with Audio
Community
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