CareAcademy's Customer Support team can be reached via live chat, phone, or email. Answers to frequently asked questions can also be found on the CareAcademy Help Guide.
Live Chat Support
Live chat support is available on CareAcademy's Sign In page and when a user is logged into CareAcademy's site.
Step 1: Go to https://go.careacademy.com to log into CareAcademy.
Step 2: Click on the blue Help button on the bottom right corner of the page.
Step 3: Type in your question and press the Enter key on your keyboard to submit your question.
Step 4: A customer support representative will respond to your message in the chat window.
CareAcademy's Customer Support team can be reached via email at firstname.lastname@example.org
CareAcademy's Customer Support team can be reached by phone at 1 (866) 227-3895.
CareAcademy's Help Guide can be used to find answers to frequently asked questions. To access the Help Guide, go to help.careacademy.com.
Administrators can also reach our Help Guide directly from their agency's administrator dashboard.
Step 1: Click on Help on the top right side of the screen on your dashboard.
Step 2: Next, click on the User Guide in the dropdown menu.