CareAcademy's Customer Support team can be reached via live chat, phone, or email. Answers to frequently asked questions can also be found on the CareAcademy Help Guide.
Hours of Operation:
Monday-Friday: 8am-9pm EST
Saturday: 10am-6pm EST
Sunday: 12pm-6pm EST
Phone: 1 (866) 227-3895.
Live Chat Support
Live chat support is available on CareAcademy's Sign In page and when a user is logged into CareAcademy's site.
Step 1: Go to https://go.careacademy.com to log into CareAcademy.
Step 2: Click on the purple Help button on the bottom right corner of the page.
Step 3: Upon selection, our "Help" pop-up will appear. Please select the "Live Chat" button to reach one of our Customer Success Representatives.
CareAcademy's Help Guide can be used to find answers to frequently asked questions. To access the Help Guide, go to help.careacademy.com.
Administrators can also reach our Help Guide directly from their agency's administrator dashboard.
Step 1: Click on Help on the top right side of the screen on your dashboard.
Step 2: Next, click on the User Guide in the dropdown menu.