The following steps should assist you in resolving any issues encountered where it is difficult to hear the audio being played in a CareAcademy class.
All our classes use HTML5 (not Flash) so you do not need to download any plug-ins. CareAcademy does not have an app. Instead, CareAcademy classes can be accessed by logging into our training site using your device's internet browser. Please see recommended internet browsers here: What Internet browsers can I use?
Step 1: Refresh your Internet connection. Click on the "Wi-Fi" button on your computer or laptop. Select "Disconnect" and then "Connect" to refresh your connection. If you are using your mobile phone or tablet, go to the settings of your device and turn off your Wi-Fi or data connection then turn it back on again.
Note: Internet connections vary, especially when you're using a data connection. A Wi-Fi connection is more reliable, but you may still experience intermittent connection issues, especially if there are a lot of people using the same Internet connection at the same time.
Step 2: Check if you have the latest version of your Internet browser with this resource. If you do not have the latest version, please update your Internet browser.
Step 3: Reboot your device. Turn it off, and turn it back on.
If you have performed all of the recommended steps above, and you are still experiencing the same issue, please contact Customer Support.