CareAcademy Administrator Access Levels
Agency administrators in CareAcademy have three levels of access. All levels can access all features of the dashboard except for the following:
Agency Owner (Main Account Holder)
Can add, remove, and edit other administrators.
Can add seats (number of users allowed) and change billing information.
Billing Manager
Can add seats and change billing information.
Cannot add, remove, or edit other administrators.
Agency Manager
Can view the list of administrators but cannot add, remove, or edit them.
Cannot change billing information.
NOTE: Administrators can have multiple roles, and I think it's better to think of them as permissions rather than levels of access.
There are three permission sets that we currently distinguish:
Full Access (Agency Owner)
Billing Management (Billing Manager)
Curriculum Management (Agency Manager)
There can be more than one Agency Owner.
Franchise managers can manage billing, even if they are not users with a billing/account owner role in that agency. If you need to add a franchisor manager to your organization, please contact customer support.
In the example below, Samus Aran is an Organization Owner, Robert Boucher is a Billing Manager, and Michael Scott is an Organization Manager.