CareAcademy is offering a complimentary, 30-day free trial of its WellSky Personal Care integration to current WellSky Personal Care customers.
Note: Do you already have a CareAcademy dashboard? You can find more details on connecting to an existing CareAcademy dashboard here.
What does the integration between CareAcademy and WellSky Personal Care do?
Organizations that integrate their CareAcademy and WellSky Personal Care accounts can take advantage of the following features:
- Administrators can activate, deactivate, and reactivate caregivers in CareAcademy directly from their WellSky account individually and in bulk.
- Administrators can see whether a caregiver is active or deactivated in CareAcademy directly from their WellSky Personal Care account.
- Administrators can choose whether initial or annual training is assigned to caregivers when activating in WellSky.
- Administrators can update caregiver profile information in WellSky (name, email, phone number, hire date) that will sync to CareAcademy.
- Administrators and caregivers can log in to CareAcademy via their WellSky Personal Care account (single sign-on).
Our team is continuing to build additional integration features and will expand this list as new features are released.
How do I start my free trial of the WellSky Personal Care integration?
Step 1: Log in to your WellSky Personal Care account.
Step 2: Click on the admin dropdown menu in the upper-right hand corner - this should read the admin's first and last name. Click Agency Settings from the dropdown menu.
Step 3: In the "Power Tools Integrations" section, find "Integrated Caregiver Training with CareAcademy," click on Connect.
Step 4: Select the Get Started button.
Step 5: Review your organization's information. Once confirmed, put a checkmark in the box to certify that the information is correct and select the Continue button.
Step 6: Select the Start my Trial button. Then, continue to follow the instructions.
Completing these steps will send an integration request directly to CareAcademy. Once CareAcademy has received your request, our team will begin the process of connecting your accounts.
Setup is typically completed within one business day of receiving your request. Please be aware that in some cases the CareAcademy team may need to contact you directly to confirm information before the integration can be completed, which may delay implementation.
Frequently Asked Questions
How long is the free trial?
The free trial lasts 30 days.
Do I have to be a WellSky Personal Care customer in order to sign up for this free trial?
Yes, your organization must have an existing WellSky Personal Care account in order to experience this free trial.
I have multiple CareAcademy dashboards, will the WellSky Personal Care integration connect to all of them?
Customers taking advantage of the 30-day free trial will only be able to connect one of their CareAcademy dashboards to one of their locations in WellSky Personal Care. Customers that move forward with the integration after the free trial may connect additional CareAcademy dashboards to additional WellSky Personal Care locations.
Will there be a cost for the integration if I wish to use it after my free trial is over?
There is not currently a fee for this integration; however, fees may apply in the future.
My WellSky Personal Care dashboard shows that the integration is "In Progress," but I haven't heard anything from CareAcademy. What do I do?
If your WellSky Personal Care account shows the integration is "In Progress" (see image below), that means you have not finished answering the questions needed to create or integrate your account.
CareAcademy will not receive a request to integrate your account until this process is complete, so we recommend returning to your organization's settings in WellSky Personal Care and confirming that all questions are answered. Please use this help article to verify the steps have been completed.
IMPORTANT NOTE: If you have received a confirmation email from CareAcademy that the dashboard is integrated, but you are still seeing "In Progress" on the Power Tools Integration page: At this time, it may take time to update and show as Complete for the CareAcademy integration. However, you will still be able to fully utilize the integration, including activating caregivers. If you have any trouble, please contact our Customer Support team.