CareAcademy is excited that WellSky Personal Care customers can integrate their WellSky Personal Care and CareAcademy accounts!
What does the integration between CareAcademy and WellSky do?
Organizations that integrate their CareAcademy and WellSky Personal Care accounts can take advantage of the following features:
- Administrators can activate, deactivate, and reactivate caregivers in CareAcademy directly from their WellSky account individually and in bulk.
- Administrators can see whether a caregiver is active or deactivated in CareAcademy directly from their WellSky Personal Care account.
- Administrators can choose whether initial or annual training is assigned to caregivers when activating in WellSky.
- Administrators can update caregiver profile information in WellSky (name, email, phone number, hire date) that will sync to CareAcademy.
- Administrators and caregivers can log in to CareAcademy via their WellSky Personal Care account (single sign-on).
Our team is continuing to build additional integration features and will expand this list as new features are released.
What do I need before requesting this integration?
- CareAcademy paid subscription or free trial
- WellSky Personal Care paid subscription or free trial
Note: Setup is typically completed within one business day of receiving your request. Please be aware that in some cases the CareAcademy team may need to contact you directly to confirm information before the integration can be completed, which may delay implementation. If additional information is required, you will receive an email from our Customer Support team titled "Additional Information Needed to Integrate Your CareAcademy & WellSky Personal Care Accounts".
How to initiate the WellSky Personal Care integration:
Step 1: Log in to your WellSky Personal Care account.
Step 2: Click on the admin dropdown menu in the upper-right hand corner - this should read the admin's first and last name. Click Agency Transition Wizard from the dropdown menu.
Step 3: In the "Power Tools Integrations" section, find "Integrated Caregiver Training with CareAcademy," click on Connect.
Step 4: Select the Get Started button.
Step 5: Review your organization's information. Once confirmed, put a checkmark in the box to certify that the information is correct and select the Continue button.
Step 6: Select the Connect my Account button.
If you do not have a CareAcademy account yet, please view the steps in this article.
Step 7: Review the Terms of Service. Select the Complete Activation button.
Once you have successfully completed each step, you'll see this screen:
Step 8: Once CareAcademy has received your request, our team will begin the process of connecting your accounts. Setup is typically completed within one business day of receiving your request. Please be aware that in some cases the CareAcademy team may need to contact you directly to confirm information before the integration can be completed, which may delay implementation.
IMPORTANT NOTE: If you have received a confirmation email from CareAcademy that the dashboard is integrated, but you are still seeing "In Progress" on the Power Tools Integration page: At this time, it may take time to update and show as Complete for the CareAcademy integration. However, you will still be able to fully utilize the integration, including activating caregivers. If you have any trouble, please contact our Customer Support team.
Already integrated and ready to start adding caregivers from WellSky into CareAcademy? Find instructions on how to add your caregivers here.