CareAcademy is excited to announce that Spectrum TeleTrack customers can now integrate their Spectrum TeleTrack and CareAcademy accounts!
What does the integration between CareAcademy and Spectrum TeleTrack do?
Organizations that integrate their CareAcademy and Spectrum TeleTrack accounts can take advantage of the following features:
- Administrators can log in to CareAcademy via Spectrum TeleTrack (single sign-on).
- Administrators can see whether a caregiver is active or deactivated in CareAcademy directly from their Spectrum TeleTrack account.
- Administrators can activate, deactivate, and reactivate caregivers in CareAcademy directly from their Spectrum TeleTrack account individually.
Our team is continuing to build additional integration features and will expand this list as new features are released.
What do I need before requesting this integration?
- CareAcademy paid subscription or free trial
- Spectrum TeleTrack paid subscription or free trial
Note: Setup is typically completed within one business day of receiving your request. Please be aware that in some cases the CareAcademy team may need to contact you directly to confirm information before the integration can be completed, which may delay implementation. If additional information is required, you will receive an email from our Customer Support team titled "Additional Information Needed to Integrate Your CareAcademy & Spectrum TeleTrack Accounts."
How to initiate the Spectrum TeleTrack integration:
Step 1: Log into Spectrum TeleTrack and click on CareAcademy at the bottom of the General Activities section.
Step 2: On the next page, click on the blue text in the last sentence where it says "please click here to start the connection process." This automatically submits your integration request to CareAcademy.
Note: If you are not a current CareAcademy customer, click on the sentence in the middle of the page, "Click here to start your 14-day free trial of CareAcademy" to start a free trial of CareAcademy.
Step 3: Once CareAcademy has received your request, our team will begin the process of connecting your accounts. Setup is typically completed within one business day of receiving your request. Please be aware that in some cases the CareAcademy team may need to contact you directly to confirm information before the integration can be completed, which may delay implementation.
Step 4: When the CareAcademy team has completed integrating your accounts, you will be able to click on CareAcademy on your Spectrum TeleTrack home page to navigate directly into your CareAcademy account!
Already integrated and ready to start adding caregivers from Spectrum TeleTrack into CareAcademy? Find instructions on how to add your caregivers here.