Once you have integrated your CareAcademy and Spectrum TeleTrack accounts, you can start adding caregivers to CareAcademy via your Spectrum TeleTrack dashboard.
What does the integration between CareAcademy and Spectrum TeleTrack do?
Organizations that integrate their CareAcademy and Spectrum TeleTrack accounts can take advantage of the following features:
- Administrators can log in to CareAcademy via Spectrum TeleTrack (single sign-on).
- Administrators can see whether a caregiver is active or deactivated in CareAcademy directly from their Spectrum TeleTrack account.
- Administrators can activate, deactivate, and reactivate caregivers in CareAcademy directly from their Spectrum TeleTrack account individually.
Our team is continuing to build additional integration features and will expand this list as new features are released.
How to Add a Caregiver from Spectrum TeleTrack into CareAcademy:
Step 1: Log into Spectrum TeleTrack and click on Caregiver Information at the top of the home page.
Step 2: You can choose to sync your caregivers with CareAcademy in bulk or update them individually.
Sync Caregivers to CareAcademy in Bulk
Click on the button in the top right side of the page that says "Sync all CG to CA" to sync all of your caregivers to CareAcademy.
Sync Caregivers to CareAcademy Individually
Click on the Profile button to the right of the caregiver you would like to add or update in CareAcademy.
From within the caregiver's profile, you can use the orange button in the upper right corner labeled "Sync to CA" to add that specific caregiver to CareAcademy or push over updated user information.
Note: A caregiver must have an email address in Spectrum TeleTrack in order to sync to CareAcademy. In some states, a birth date is also required since it can determine the caregiver's annual training due date.
If you change any of the caregiver's profile information, remember to click Update at the bottom of the page to save your changes before syncing the caregiver to CareAcademy.
Best Practice: CareAcademy strongly recommends adding a mobile phone number to caregivers' profiles so that your caregivers will receive text message reminders about their training.