What is the message log? – CareAcademy

The Message Log is where agency administrators can monitor the history of all text messages and emails sent from the CareAcademy dashboard. These include welcome invites, password resets, personalized reminders from CareAcademy's Customer Support team, administrator text messages and responses from caregivers.

For more information on how to send text messages to your caregivers, please see here.

Covered in this article:

How to access the Message Log

Different 'Message Log' icons and its meaning

Different 'Message Log' message types

Step 1: Select the Message Log tab

Step 2: Type the name of the user whose message history you want to see in the search box. You can click on RESET to search for another name.

Step 3: Select the message to view additional details

Different Icon Meanings

Text message was not sent - these are applicable to users that do not have a valid mobile number or have unsubscribed from receiving automated reminders via text message.

Text message sent successfully - this applies to welcome text messages, text messages sent from the dashboard by administrators, and messages from CareAcademy's Customer Support team.

Email sent successfully - emails listed here include welcome emails (upon adding new caregivers to the dashboard) and automated email reminders. NOTE: Emails cannot be sent from the dashboard.