The Message Log is where agency administrators can monitor the history of all text messages and emails sent from the CareAcademy dashboard. These include welcome invites, password resets, personalized reminders from CareAcademy's Customer Support team, administrator text messages and responses from caregivers.
For more information on how to send text messages to your caregivers, please see here.
Covered in this article:
Different 'Message Log' icons and its meaning
Different 'Message Log' message types
Step 1: Select the Message Log tab
Step 2: Type the name of the user whose message history you want to see in the search box. You can click on RESET to search for another name.
Step 3: Select the message to view additional details
Different Icon Meanings
Text message was not sent - these are applicable to users that do not have a valid mobile number or have unsubscribed from receiving automated reminders via text message.
Text message sent successfully - this applies to welcome text messages, text messages sent from the dashboard by administrators, and messages from CareAcademy's Customer Support team.
Email sent successfully - emails listed here include welcome emails (upon adding new caregivers to the dashboard) and automated email reminders. NOTE: Emails cannot be sent from the dashboard.
Different Message Types
Welcome Email
Welcome Text Message
NOTE: Text messages can only be sent if a caregiver has a phone number in their profile.
Password Reset Token Requested via Text
Password Reset Token Requested via Email
Automated Dashboard Reminders Sent via Text Message
Automated Dashboard Reminders Sent via Email
Personal Reminders From CareAcademy's Customer Success Representatives
CareAcademy Customer Success Representative's Responses to Caregivers
Administrator Messages
Caregiver Messages and Responses
