CareAcademy Insights is an email that delivers actionable insights to organization administrators and franchisor managers.
Organization administrators get information about team members who have not started training, are out of compliance, or have failed exams and are out of attempts.
Franchisor managers get information about their agencies' number of active team members, % of team members who have not started training, % of team members who have overdue initial training, and % of team members who have overdue annual training.
How do I know which administrator role I am?
For OrganizationAdministrators:
What are the different sections of the email?
From: CareAcademy Insights ("hello@careacademy.com")
Subject: Your Weekly CareAcademy Insights - [date]
Body:
What insights are included in the email?
-
Training Not Started
- The top bar of your CareAcademy Insights email shows the percentage of active team members who are have not started initial training.
-
Initial Training Overdue
- This is the number of active team members at your organization who are overdue on initial training.
- The top bar of your CareAcademy Insights email shows the percentage of active team members who are overdue to complete their initial training.
-
The Initial Training Overdue section shows the total number of team members that are overdue (listed at the top of the section) as well as the first five team members that are overdue.
-
For each team member listed, you'll see:
-
the team member's name
-
the percentage of initial training the team member has completed (at the time the email was sent)
-
the team member's initial training due date (if applicable)
-
- If you have more than 5 team members overdue on initial training, you can navigate to your CareAcademy dashboard to see the full list of team members that are overdue.
- This is the number of active team members at your organization who are overdue on initial training.
-
Annual Training Overdue
- This is the number of active team members at your organization who are overdue on annual training.
- The top bar of your CareAcademy Insights email shows the percentage of active team members who are overdue to complete their annual training.
-
The Annual Training Overdue section shows the total number of team members that are overdue (listed at the top of the section) as well as the first five team members that are overdue.
-
For each team member listed, you'll see:
-
the team member's name
-
the percentage of annual training the team member has completed (at the time the email was sent)
-
the team member's annual training due date (if applicable)
-
- If you have more than 5 team members overdue on annual training, you can navigate to your CareAcademy dashboard to see the full list of team members that are overdue.
- This is the number of active team members at your organization who are overdue on annual training.
-
Failed & Out of Exam Attempts
- The Failed & Out of Exam Attempts section shows the total number of exams where a team member has failed the exam and is out of attempts.
-
For each team member listed, you'll see:
-
the team member's name
-
the name of the class in which the team member has failed and is out of attempts
-
-
- Find out more about your options for team members that are out of exam attempts here.
- The Failed & Out of Exam Attempts section shows the total number of exams where a team member has failed the exam and is out of attempts.
How often does it send?
- Emails are sent weekly on Tuesdays at 11:45 AM (Eastern).
I didn't get an email this week. Why not?
- Organization administrator emails will be sent to administrators associated with agencies that:
- Are active
- Have data to display
- Have not opted out
- Has at least 10 team members
For Franchisor Managers:
What are the different sections of the email?
From: CareAcademy Insights ("hello@careacademy.com")
Subject: Your Monthly CareAcademy Insights - [date]
Body:
What insights are included in the email?
-
Training Not Started
- This is the percentage of active team members at each organization who have not started initial training.
- Note: The organizations are sorted by the percentage of Training Not Started in ascending order.
- This is the percentage of active team members at each organization who have not started initial training.
-
Initial Training Overdue
- This is the percentage of active team members at each organization who are overdue on initial training.
-
Annual Training Overdue
- This is the percentage of active team members at each organization who are overdue on annual training.
How often does it send?
- Emails are sent monthly on the third Tuesday of every month at 11:45 AM (Eastern).
Why am I not receiving this email?
- Franchisor manager emails will be sent to franchisor managers associated with franchisors that:
- Have at least 5 organizations
- Have data to display
- Have not opted out
- Note: Only organizations with at least one team member will be displayed.
For All Administrators:
How do you unsubscribe?
- If an administrator wants to stop receiving these emails, use the "Stop receiving CareAcademy Insights" button from within the email. This can be found on the bottom left below the table.
- Note: It will NOT impact other CareAcademy notifications (e.g. from the dashboard) or marketing or transactional emails.
What email address do the emails come from? Where do replies go?
- The emails come from CareAcademy Insights ("hello@careacademy.com").
- Replies go to our Customer Support Team ("hello@careacademy.com").