NOTE: This article's instructions are for customers with our new admin experience. If you are interested in moving into the new admin experience early, please contact customer support. For instructions on how to achieve this in our legacy admin experience, please visit [this link].
As an administrator, you can set a new password for any team member via the team page in your dashboard. Although team members may use the Reset Password button on the login page to set or reset their own password at any time, CareAcademy finds that team members occasionally reach out to their managers for support, particularly if they are already in the office. Administrators can also send a Reset Password email to the caregiver from the Admin Dashboard.
Step 1: Log in to your admin dashboard via go.careacademy.com.
Step 2: Access the Team page by selecting the "Team" Icon on the upper left side of your dashboard
Step 3: Search for the team member using the search feature in our Team member table
Step 4: Select "Edit" for the team member to be taken to the Team member's details
Step 5: On the screen that displays your team member's details, you can click on the 3 dot button located at the upper right side of your screen
Step 6: Select the option "Change password"
Step 7: Type the desired password on both fields and select "Change password" to confirm
You will see a notification pop-up on the bottom right side of your screen to confirm the action was successful.
The caregiver's password is now updated. He or she can log in at any time using their new password.
Another option for Step 6: Select Send Password Reset Details.
If chosen, the team member will be sent a message (via email and/or text) to reset their password. Upon saving their password, they will be logged in. He or she can log in at any time using their new password.