Shared training history is included in all packages.
Overview
Shared Training History now gives care organizations instant access to any training their team members complete on the CareAcademy platform—even if it was done with another employer. Previous and newly completed courses are included automatically, helping organizations streamline onboarding, avoid redundant training, and support caregivers working across multiple employers.
How It Works
Adding a new team member
When you add a new team member in the Add Team Member flow, you can decide if you want to view their Shared Training History—a record of any training they’ve completed on the CareAcademy platform with other organizations.
This includes:
✅ Individual class completions
✅ Associated certificates
If you turn this setting off, we will not show their shared training history.
Current team member training history
If records are found, we’ll include CareAcademy training history for current team members.
This includes:
✅ Individual class completions
✅ Associated certificates
Turn off the setting in the team member’s profile if you do not want us to show their shared training history (if applicable).
When Shared Training History is enabled, administrators can:
- View CareAcademy completions from other organizations on a team member’s profile
- Waive enrolled courses that are equivalent to a CareAcademy course previously completed with another organization
- Focus training plans on what’s needed—without repeating what has already been done
Auto-share Requirements
Eligible completions will appear automatically if:
- The Shared training setting is turned ON when adding the team member or in their profile.
- The team member completed CareAcademy training while at another organization.
- The team member used the same identifying information (name, email, and/or phone number).
- The team member has not opted out of sharing their training history by contacting CareAcademy.
- The completed training has a CareAcademy completion certificate.
- The training was part of the CareAcademy course catalog.
UI Walkthrough
Adding a New Team Member with Shared Training History Enabled
When adding a new team member, you’ll find a new “Shared training history” setting. Here you can Select [or 'Ensure'] ON to display this individual team member's CareAcademy training history.
Team Member Profile View
When Shared Training History is turned ON, any matching training history will also appear in the team member’s profile under a new section labeled "Shared CareAcademy Training History."
- This bundle always appears as the last bundle in their training section.
- A date and time stamp shows when the training history was last updated.
- Whenever a team member completes CareAcademy training, our system will share that completion with the team member's current employers as long as they meet all the requirements.
Waiving a Course using a shared historical CareAcademy completion
To waive a course based on shared CareAcademy training history:
- Click the three-dot menu next to the course and select “Waive class.
- For “How was this class completed?” select “Shared CareAcademy training history.”
- Then, if there are courses available, select the equivalent course to use as a replacement.
- Then, if there are courses available, select the equivalent course to use as a replacement.
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Click “Waive” to confirm.
The waived course will appear in the Completed column with a completion date that matches the original completion date of the shared course.
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Edit/Unwaive shared course
You cannot edit a shared CareAcademy training completion. Therefore, you cannot edit a course after it has been waived if you use a shared CareAcademy training completion. However, you can unwaive the course at any time.
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Reports
Reports now reflect a new total of waived course hours in a section titled: “Waived course hours”. This is the total number of hours of courses waived within the reporting period.
What’s New for Admins
- 📂 Instant access to training records — no need to track down certificates
- 💸 Lower training costs — give credit for previously completed courses
- 📋 Built-in compliance — shared completions include certificates for documentation
- ⏱️ Faster onboarding — caregivers can get on the schedule sooner
FAQs
Q: How do I know which team member's having shared training history?
Use the Insights page, select the filter Shared training history available to view only those members who have shared CareAcademy training history.
Q: Who can see a team member's shared training history?
Only employers that are current CareAcademy customers AND where you join as an employee or trainee.
Q: How is caregiver data protected?
All caregiver data is handled securely and in accordance with our Terms of Service and Privacy Policy. Only employers using CareAcademy will be able to view your records—and only if you haven’t opted out.
Q: Can I choose not to view Shared Training History as an admin?
Yes. Turn off the Shared Training History setting in a team member's profile if you do not want to display shared training history.
Q: Can I opt out of Shared Training History as a caregiver?
Yes. Email hello@careacademy.com to opt out. Once you opt out, your past training from other organizations will no longer be visible to current or future employers. Any shared history with your current organization(s) will be removed. If any courses were waived based on shared history, you can choose to keep or remove the waived course status.
Q: What if a caregiver trained with a provider outside of CareAcademy?
Shared Training History only supports completions done within CareAcademy. External training still requires manual certificate review.
Q: What if a caregiver works for multiple employers?
All employers connected to the caregiver through CareAcademy will see the most up-to-date training history of CareAcademy completions. Any new course completions are shared automatically with each organization the caregiver is part of.
Q: How far back does CareAcademy pull training history?
We retrieve the caregiver’s complete CareAcademy training history, as long as their identifying information (like name, email, and/or phone) matches across organizations.
Q: Will I see all the training completed at other organizations?
No. You'll only see CareAcademy courses completed through the CareAcademy platform—not any custom or proprietary training from other organizations.
Q: Can admins edit or remove shared training?
Yes. By turning off the team member toggle, any history that was shared will be removed from the admin view.
Q: What if a caregiver used different email addresses at different organizations?
As long as other contact details (like name and phone) match, the caregivers' records should be connected and the training will be shared automatically. If you believe shared training history is missing, contact support for assistance.
Q: Will admins be notified when training history is shared?
Yes. You'll see an alert (red dot) the top toolbar. Click the bell icon to view the notification details.
Q: Is shared training history recognized by state regulators?
Yes. Shared certificates include verified CareAcademy completions with timestamps and documentation to support compliance audits.
Q: Can I choose not to view Shared Training History as an admin?
Yes. Admins can turn off Shared Training History in the Member Settings tab on the Organization Management page. When off, we won’t import history for new team members (unless noted on their profile) or update shared history for current ones.
Still need help? Contact hello@careacademy.com for support.
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