It is possible to delete team members that were deactivated via your dashboard.
NOTE: Once a team member is deleted from the dashboard, all class progress and certificates will be erased, and they will be unable to be retrieved. Deleted team members will not appear in your Deactivated Team Member tab. You also will not be able to access your team member's certificate(s). However, you may re-add them to your dashboard via the "New Team Member" button to create a new profile.
We strongly recommend leaving team members in the Deactivated Team Members tab instead of deleting them as we do not charge your account to store this information.
Step 1: Log in to your dashboard via go.careacademy.com.
Step 2: Select "Deactivated Team Members" from the menu in the left corner of the screen.
Step 3: Select menu button (three dots) next to the team member you would like to delete.
Step 4: Select "Delete".
It is possible to delete multiple team members at once. This can be done by selecting the checkbox to the left of each team member you wish to delete. Then, select the "Bulk Actions" button at the top of the deactivated team member list.
Following this, press Delete.
The team member(s) are now deleted.