How do I update existing enrollments after a team member's language is switched to Spanish?

If a team member already has English classes assigned and their language is switched to Spanish:

• Existing enrollments that are "Not Started" will change
• Existing enrollments that are "In Progress" will not change

Administrators do have the ability to manually update existing enrollments that are "In Progress" by following the steps below.

Note: If you are completing this for multiple classes, we recommend you go through all the steps for one class at a time. Then, go back through the steps again for each class needed. That way, all classes stay within the same training bundle for compliance.

Step 1: Log in to your dashboard at go.careacademy.com, and expand the profile of the team member you would like to update existing enrollments for.

Step 2: You will see a menu button next to each class. Find the class you want to update under "In Progress", and press the menu (three dots) button.

Note: If the team member has already completed the class and you need them to complete it in Spanish, please visit this article.

Step 3: Select the Remove Class option.

Step 4: Select Confirm if this is the class you would like to remove.

Step 5: Once the class has been removed, press the menu (three dots) button to the right of the class again.

Step 6: Select Reenroll.

The class should now show "Spanish" after you refresh the dashboard.

It will also update for your team member as well.

Important: CNAs in California MUST take an English version of a class for it to count for CNA CEU credit.